Introduction
Work Experience
Studies
Technical skills
Bali, Indonesia
Indonesian
English
Candra Octavian Ramadhani
Senior Customer Care Representative (Technical Supervisor)As a Senior Customer Care Representative (Technical Supervisor) with over 3 years of experience in the web hosting industry, I have a strong track record of managing Linux server environments (Ubuntu, CentOS, Debian), webservers, WordPress, DNS, and other complex web hosting architectures.
My hands-on experience covers provisioning and troubleshooting VPS instances, resolving complex website issues, and handling critical error diagnostics and data recovery requests. I excel at diagnosing complex L3 technical problems using command-line tools, resolving advanced DNS and email delivery issues, and ensuring strict adherence to ticket response SLAs. I am eager to bring my problem-solving skills and technical background to a senior support role where I can tackle real technical challenges.
My hands-on experience covers provisioning and troubleshooting VPS instances, resolving complex website issues, and handling critical error diagnostics and data recovery requests. I excel at diagnosing complex L3 technical problems using command-line tools, resolving advanced DNS and email delivery issues, and ensuring strict adherence to ticket response SLAs. I am eager to bring my problem-solving skills and technical background to a senior support role where I can tackle real technical challenges.
Work Experience
hosting.com2024 - Present
Senior Customer Care Representative (Technical Supervisor)As a Technical Supervisor and Senior Representative, I lead and mentor our L1 and L2 support teams across live chat and ticketing channels, serving as the primary escalation point for complex technical incidents. In this role, I handle in-depth troubleshooting across Linux server environments, web servers, WordPress, and DNS configurations, resolving complex website issues and database bottlenecks. Beyond daily operations, I assist with VPS management and server health, ensuring our shift operations consistently meet strict SLA and service quality standards.Jagoan Hosting2022 - 2024
Key Account Executive & Technical Support SpecialistIn this role, I managed dedicated hosting and VPS infrastructure for high-priority VIP clients, overseeing environment provisioning, proactive server health monitoring, and resource scaling. I specialized in diagnosing intricate web hosting setups, resolving complex email deliverability and DNS configurations, and providing hands-on technical solutions across live chat, tickets, and phone support. I also executed deep WordPress debugging, database performance tuning, and zero-downtime website migrations to maintain top-tier client satisfaction.Studies
BINUS UniversityInformation Systems (2022 - 2026). Focused on enterprise systems architectures, database engineering, information security, and cloud infrastructure.
Technical skills
Linux & VirtualizationLinux Administration (Ubuntu, CentOS, Debian), Proxmox Virtualization, VPS Management, Command-Line Tools, Server Migrations & Disaster Recovery.
Web Servers & Hosting StackLiteSpeed Tuning, Apache, Nginx, cPanel & WHM, MySQL Database Optimization, PHP Stack Debugging, and WordPress Advanced Optimization.
Network, DNS & Mail ServicesAdvanced DNS Management, Email Server Configurations (Exim, Postfix, SMTP, SPF, DKIM, DMARC), SSL/TLS Setup, and SLA Management.
CertificationsAdvanced WordPress & WordPress Certification (Template Monster), LiteSpeed Certification Exam (cPanel), WHM Administration & cPanel Professional (cPanel), MTA Networking & Security Fundamentals (Microsoft), Cloud Practitioner Essentials (Dicoding Indonesia).